Yes! We're 100% New Zealand owned and operated.

No, sorry. We are looking at supplying our products to other stores in the near future.

Yes, you can find our products listed on Trade Me and Facebook.

We accept all major credit and debt cards via Stripe. 
Bank transfer can be arranged upon special request.

You'll be prompted during checkout to enter a coupon code if you have one. Once applied, you will see the discount take effect. If you have any problems with it not working, please get in touch via our contact page.

There could be a number of reasons for a faulty coupon code. Send us a message through the contact page and we'll get it sorted asap.

Yes. If you can contact us as quickly as possible, before we have packaged and dispatched your order then we are happy to make any changes or process a refund.

We use NZ Parcel Post as our delivery method around New Zealand. We have found them to be quick and reliable.

We charge a flat rate shipping fee of $5.50 for urban addresses or $9 for rural addresses.

Once CourierPost have your parcel, we expect it to take 1-3 days to reach you.
During peak times of the year, like Christmas, NZ Post can become very busy. Please allow an extra few days for delivery during these times.

During busy times of the year like Christmas, we can experience delays with deliveries. Please allow an extra few days for delivery during these times.

We'll supply you with a tracking code once your parcel is packed and ready for CourierPost to pick-up. Then you'll need to head to the CourierPost website, enter your tracking code and they will update you with your parcel location and status.

We ship from Pouto, Northland. All of our stock is here, ready to be shipped.

Yes, by special request. 
If you wish to purchase from outside of New Zealand, please contact us before placing an order.

Yes. We're happy to take your request and let you know the second the product is available again. Send us a message via our Contact page and we'll be in touch.

We source our products from both local and overseas suppliers.

No, but we recommended it. Having an account means you keep a record of all past orders, tracking information and everything you'll need if you want to return anything.

Visit the My Account page in the main menu of our website. Complete the fields under the heading Register and you're all done.

You can check and update your details by logging into your My Account page.

When you visit the My Account to log into your account you will find a link under the Log in button that says "Lost your password?". Click on this and follow the prompts. It will help you to re-set your password. 
If you get stuck for any reason, please get in contact and we'll sort it for you.

Yes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information and to request a refund, visit our Returns page.

Our full returns police can be found here.

To complete your return, we require you to read through our Returns policy and complete our Request a Refund form at the bottom of the Returns page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
For our full Returns policy, visit our Returns page.